Our Reviews

Great place

Drive in, go have a couple cups of coffee in their waiting area(which is always clean and inviting), and as usual. Vehicle ready to roll in the time promised. These folks are family.

Chris is the best! Very personable and represents the service department extremely well

Your dealership needs another trans. guy. My 2025 Blazer was there for a month waiting on repair. Your service rep Calib was great. Kept me informed on progress.

Oil changer was slow. Started hour after my appointment.

I got an oil change and everything went smoothly and I did not have to wait long

Only had to deal with the dealership twice. But both times. It was very professional and efficient. They are very kind

Fast

Brian Conn was very helpful and patient.

Always friendly, accommodating and very clean

Had an appointment and it still took almost an hour for them to start on my truck

I was charged $176.00 just to have the technician look at my truck. No diagnostic connection or anything! I will never return to COUGHLIN again! They permanently lost my business.

I have always been treated well at Coughlin's . Pricing is very good, work is accurate and complete' I can and do proclaim them to anyone where car care topic comes up.

The guys in the service dept treated me very well. They are very professional and helpful. Thank you guys.

No issues very nice group

Everything was fantastic from the owner to the service crew to the finance crew. They did a fantastic job walking me through my new vehicle telling me what it does and how it works. Thank you coughlin motors.

Service performed in a timely manner

I drive out from Columbus because that's where my Equinox was purchased...but the more important reason is because I trust Caleb completely. I know he will advise me and carry out the work that needs to be done without tacking on unnecessary costs

Mike Keener made sure I was comfortable as a first-time car buyer. Signing papers was a little scary for me, as I had a lot of questions about what I was signing. At times I felt like I needed to sign without questions but overall it worked out.

Our experience with the dealership was top notch. The only detractor to our overall experience was a couple of Trump supporting customers making unwanted and unsubstantiated comments while watching the TV news in the customer lounge. We felt so uncomfortable, we left the lounge and sat on the showroom. The dealership associates were sincerely sorry for our experiences. We are still very satisfied customers, but wonder why some people think they need to make disturbing comments in a lounge full of people who are just there to get their vehicle serviced. Being. a free country, we left the room… but wondered why some people can be so mean spirited.

Great customer service

Jerry Mahon has always done a great job.

Caleb got me checked in and the tech went right to work on my PU and everything was completed as needed and correctly. I drive almost an hour for them to service my truck and well worth it.

Great customer service by Caleb Burton in the service department

A little lengthy in time for an oil change. Almost 2hours. But was nice enough to waive the oil change. Also installed Two filters which does not take a great amount of time. The service guy apologized for the delay.

From Mike Wilson in sales, to Jimmy, Derek Wilson and everyone else I dealt with were great!

Friendly and inviting but seems like it took forever

Fast courtesy service

My service writer Caleb always goes above and beyond for his clients. The communication he provides is great, and never an issue. The dealership needs to realize that he does a wonderful job. Sometimes companies don't realize what type of employees they have. Well Coughlin has a good employee! Give this man a raise!

The salesman I dealt with. Donald White he was very easy to talk to and had a very good personality. I would like to say thank you to Don.

I’m very happy with Coughlin’s service department, I arrived for my appointment and was greeted promptly by a friendly service advisor that got the process moving quickly, the work was done quickly and I was back on the road.

Awesome ppl they take care of thier customers.

Body shop quickly serviced my car and as always they were friendly & courteous

Your service representative was very helpful and polite and negotiable about the work

The whole experience was so laid back and easy!

They are like family. We get excellent service every time we go there.

Caleb B. has been my Service Advisor for a period of time and has always worked with my schedule to accommodate my vehicles maintenance needs. In addition, he keeps me informed/ up to date on the recommended services from GM. Everyone at the dealership is top notch... helpful and courteous!

Very professional and polite. Never an issue when I take my vehicle there for service.

Ive been dealing with Couglin (Keener) since 2019 just purchased my 4th vehicle and wouldn't go anywhere else for a vehicle!!

I ordered my vehicle online and the process was so easy! Mike Keener was my sales representative and we is the BEST! He communicated with me during the entire process and was beyond thorough once the vehicle arrived. He stayed well past closing, on a Saturday, to go over all the bells in whistles in my Surburban High Country. Financing (Ken and Jeremy) was super easy! Dakota in service also deserves a shout out! Great job, Fellas!!

Came in for a oil change, bought a new vehicle:)

Always prompt and friendly

Had my truck in for oil change, fuel filter and I ask them to fill up the tires. It has been cold and they lost air pressure. When I picked up the vehicle the air had not been added to the tires. Certainly not up to their usual high standards. Have always been very happy with their service. So just a little disappointed.

The best experience the salesman was great. You should give him a raise!!

I was well taken care of.

Caleb and the service guys were great .... However i am slightly upset . While waiting a gentlemen that i believe was in the finance dept walked buy . One of the most handsomest ( if thats a word) men ive ever seen . I went home and fought with my wife because i may be a homosexual . If you get a chance stop in and see this specimen . Think his name is Jeremy but prob could be Sunshine

Quick Quality great Very satisfied, happy with my service

Nice relaxed, no pressure sales. Numbers were honest and truthful. Did not feel like I was being “sold to” in the process. Enjoyed working with Charlie.

Very good experience. Sales person was very knowledgeable and very thorough explaining the entire process. A++

Fast and friendly . Took care of my problem with little to no down time

Jeremy was a pleasure to work with and he answered all our questions

Extremely satisfied with the service great crew!!!

Great service as always

Great as always

Very nice people so polite with everything

Everything was good as expected.

Caleb sure has shown Chris the ropes.😉

Quick diagnosis and repair, even loaned me a car to go get lunch while I waited.

Phenomenal, will never buy cars anywhere else

Jason and the finance manager were very good to work with. They made it a stress-free process, accommodating my schedule and making the negotiation process simple, fast, and straight-forward.

I love this dealership and service little expensive but I no the job gets done right

Service was done quickly and the employees were very friendly.

Derek Wilson goes the extra mile

awesome service every time

A lot quicker than normal. They got me in and out

Im always treated with respect the people there are all so nice and friendly Thank you all so much Sincerely yours. DEBBIE LIFF

Great service! Great staff. Service was done quickly

Always friendly & courteous service

Fast and friendly service

Caleb and Chris in the service department did a fantastic job for me

I am 80+ years old and have been with this group over disappointment two that are closer to me. I have always been treated well. Prices for work done includes a senior discount .I have received trustworthy repairs. I sing their praises to all who will listen..

Friendly, competent and treated very well!

Very easy and quick

The Coughlin Service Department is AWESOME! Very friendly, they get your vehicle in quickly and are reasonably priced! I Definitely recommend them!

Amazing service, fair pricing.

Coughlin is the BEST! They get your vehicle in quickly, prices are reasonable and the Service Department is AWESOME!

Always good people working there

Jimmy Zornes in the body shop was excellent with communication and trying to get my car fixed at a fair price. I do need to return in a week to have scratches buffed out.

Nick was great throughout the entire process. Would recommend to my friends and family and we will definitely be back!

The dealership and Caleb at the service desk takes very good care of my vehicle vehicles that I take up there so I can get out of there and back on the job to make money

Great experience! Made buying easy and convenient

Caleb is my service advisor and does a wonderful job of communications about the service and progress of that service, is very friendly to all of his customers and doesn't try to over or up sell you in products or services that are not needed. By delivering cost effective service it is easier to bring my vehicle in for service instead of doing it myself.

Service completed on time and within quoted price.

Great service

Timely, courteous, friendly. Exceeded my expectations!

Staff was very polite, knowledgeable, and helpful. Brian and the finance department (sorry I can't remember his name) stayed late to make sure we could come to an agreement and get a deal completed.

Service is always first class.

Always, every time good service,from everyone.

Caleb and the service department get me in get me out very fast. This means I can get my vehicles back and go to work. And everything is always very well explained to me.

I came in knowing what was wrong with my car. Chris did not tell me he was doing a diagnostic on the car nor that there was a charge for it. I had to get a rental car and had it for 7 days for a diagnostic that was only 1.5hrs to do. Had I known that I could have made the decision to stop this whole thing or proceed with getting it repaired. I had to keep calling to check on the status of my vehicle when he said he would call me. He did call me 1 time.

Great Service, quick and thorough

To the point quick and out

I am an out-of-town customer, and Derek Wilson made the experience very easy. Although he was able to be there when I picked up my new truck (family vacation) he had all of the paperwork ready and his team got me in and out in 30 minutes. They even helped me transfer some items from my trade-in to the new ride. This is the 2nd vehicle purchased from Derek and I will be back in the future. Thanks for the great experience!

I had an unexpected day off from work, and I really appreciate the service team having an available appointment and making quick work of the oil change.

Your tech was honest an truthful about what need to be done and completed the job

Stephanie and Caleb were very helpful and got the truck in and out quickly. Being a business we depend on our vehicles and cant have them sitting at a mechanic for days. Other shops havent been so great. We appreciate the attention

Caleb is great and always takes care of me and my car

Great service

Team is really nice, efficient and friendly. Coughlin is the only place we go for service on our Suburban

The service department is very kind and helpful. I depend on the quality of service knowledge they give every time I am there. actually, the entire staff of the dealership.I would not travel as far as I do otherwise.

All the people at Coughlin Motor’s do a great job they do what they say. They say what they do. They’re easy to deal with they’re great.

Scheduling was a little difficult, but once I stopped in the dealership, Chris took good care of my service needs. Services requested were carried out in a timely manner and at the price I was quoted.

Great service, friendly people. Work was completed in a timely manner

Derek Wilson went above and beyond to make sure I was satisfied with my purchase.

Service done quickly In-N-Out

Came in for an oil change on my Sierra 3500. Told the service rep I was going next door for breakfast while the oil was being changed. Service rep drove me to the restaurant where I was going to have breakfast. Service above and beyond. Truck was done a short time after I returned to the dealership. Will use Coughlin service again.

Only car lot we will buy cars from! Charlie was great to work with as well as of all the other salesman we’ve had in the past

Called when they opened and talked to chris in service and he got me the same day and time line that needed. The service was great!

Got us in on time fast and efficient work

I had my oil changed and tires rotated. It was fast service and a great price.

Chris and caleb Goes above and beyond great service advisors they made things happen where I can get my truck back because I wasn’t able to make it there on time before the service department closed and jason Smith is the best car salesman an aftermarket guy. If you need a truck I would definitely see Jason. I would definitely request Caleb or Chris as service advisors.

The customer service was top notch. Both service techs working the intake desk were great. I explained my problem and made a statement that "I know it's not your problem, but I'm frustrated with the ongoing issues." The service tech replied, "Well it's our problem now." Great response and made me feel like they could empathize with my frustration. My truck was ready the following day and so far, it's working as intended. I will definitely be back.

The service was top notch. Jim Zorn kept me well informed and made himself available for questions. The quality of the service was above and beyond. The end product (my baby Buick Enclave) was beautiful and back in service AND back home looking perfect. Thank you Coughlin and Jim!

Very timely service. Clean facilities to wait for oil change. Very happy with them. I will definitely be back.

Outstanding service got the truck fixed same day! Thanks

Excellent customer service

Chris Alexander did an awesome job with service

I was in and out in a short time, the showroom and waiting room was extremely clean. Everyone was friendly and the popcorn was great.

On time, polite, and helpful staff.

Service is the best in the business, and the manager is awesome!!

Scheduled appointment at 10:30 am. Oil change and tire rotation. Waited until 12:20 pm for completion. Dealership was not busy. Technicians must get paid by the hour.

The service and service techs were quick, efficient and friendly. Our vehicle was finished on time as promised.

Dealership was awesome to work with. Warranty program not so much. I haven’t put 40k miles on the truck and at 61k the module goes bad. Of course the part wasn’t covered by any warranty. I even have the extended warranty. Even though before I hit 60k on the truck it was in the shop for the same issue and the mechanics couldn’t replicate the issue once unplugging every module and plugging them back in. Kinda wish GM would stand behind their shops and make things right.

All of the service crew were wonderful! They do awesome work and have great customer service! Definately recommend!

Repair completed well. Roof rail airbag recall done.

Derek Wilson So professional and knowledgeable. I felt listened to and valued as a customer. He is the best even if he is a Buckeye!!!!

Great folks.

I love being able to take my car to get an oil change before I go to work here. I had gone to Grove City and got the work done, which was too far before work. I get welcomed, and they make sure I know how long my change will take. Much appreciated..

No problems

WONDERFUL ORGANIZATION AND COMMUNITY SUPPORTER....ONLY PLACE I DEAL!

As usual, getting my vehicle(s) serviced at Coughlin Auto is a snap!! Caleb gets me scheduled promptly and advises me if there are recommendations for added services to assist in my vehicle(s) longevity. Working with Caleb and the entire team is always a pleasure!!

My new vehicle (2200 miles) was at your dealership for 23 days. I did not receive any communication from you at all. I called multiple times to no avail. I had to physically bring myself to your dealership twice to get any information on my vehicle .

I was very pleased with the service provided by the dealership service department. They got me in and worked with my schedule. They even provided a ride back to my house while the vehicle was in the shop. It’s nice to see a business that cares about the customer. Great Job!

Great job as always!!

Wasn't happy . Two hours for an oil change is kinda crazy.

I have worked with Chris Coffman previously. He has always been helpful and understanding to my needs and situation. When I was finally in the position to make a deal, Chris made it happen. I was there probably at the most 3 hours which was appreciated. I drove away with my new ride with a smile on my face and stress free

Thanks!

Awesome,,, worked well with my insurance and gave me back my car in beautiful shape!!!

very knowledgeable and helpful service department. they always take care of my every need.

No hassle

Salesman was very professional

Caleb always does a great job.

I had a great experience buying my new Chevrolet Equinox, and I have to give a big shoutout to Brian Conn. He did a very good job throughout the entire process. He was very knowledgeable, professional, and easy to work with. He clearly knows what he’s doing and made everything smooth from start to finish. If you’re in the market for a vehicle, I highly recommend stopping in and asking for Brian. He’ll take great care of you!

They took excellent care of me when another dealership dropped the ball. Couldn't be happier with my interactions with everyone in the maintenance department.

great as usual.

This is the only place I trust when purchasing a car and maintenance

Staff are fantbthat needs done.astic! They take the time to check everything and keep you in the loop on anything

Caleb and the entire team gets me in and out quickly. Needed a part that wasn’t in stock, ordered it arrived and out the door in 90 minutes

Not their usual good work, little communication during this repair, and my horn was not fixed, one of the items it went in for.