Our Reviews

Never have had a bad day at Coughlins in London

Well done, great job!

I have been a customer here for 20 years and they’ve always treated me great

I asked for the 100,000-mile checkup and they reviewed my records and seen that I had already had the service performed saving me the additional cost. Your service department goes the extra mile to give the customer the highest quality service.

Oil changes have always been a pleasant experience and my last 2 I have done the online scheduling and loved it!

Great!

The response time and interaction with the dealer representative were very good. Negotiations with a trade-in was also fair and well received. Since we bought a demo, I was not satisfied at all. The interior had food stains that were not cleaned up in at least three locations. The vehicle had 6200 miles on it and never had the oil changed or tires rotated. The prep on the dealer delivery was poor at best. The paperwork was all smooth and as expected. The part that I never like, when the dealer offers extended warranties that add $5k to the price. This is never well received and should be discussed earlier than final signing.

Had a tow truck drop my truck off with two flat tires on a Saturday night. On Monday morning, received a call by 8:45 letting me know two new tires were needed. Tires were ordered, picked up and installed by 3:00 PM in the afternoon. Chris in service is on top of the service game!! Would recommend Coughlin for all GM service!!

Bought a lot of GMC vehicles over the years from Coughlin Automotive . The experience is always the same their the best !

Have a terrible humm in front end. Don’t believe they checked the axel for wear and tear

Great service, prompt, very friendly

Mike Wilson helped me with my purchase on this vehicle. He worked with me over a few months on my timeline and took the time to find the vehicle I wanted. Had a very good experience and would recommend him to anyone. I will be back for my next vehicle and future services. Also love the truck and it was everything I was looking for.

Fast. Friendly. Effective

Caleb, in the service department, is knowledgeable and accommodating. He checks in throughout my waiting time.

Got oil change and tire rotation. In and out in record time. Thanks

The receptionist did not email my receipt as requested and the service technician did not clear the tire monitor system fault! I’m questioning if he even rotated the tires because the fault stayed the same with the back rear drivers side tire.

Always excellent service

Easy to schedule an appointment that worked best for me

I arrived at the dealership and was greeted with smiles. They explained what would be done and how long it would take. I waited in their nice waiting area where they had coffee (free) and popcorn. Th only thing that would have been great is if they had a vending machine in the waiting area. My car had what needed to be done finished in the exact time I was told. Very good people at Coughlin London Ohio.

Always friendly

Quick service and easy checkin

Everyone was so helpful and thoughtful

Everyone is very kind and polite.

always on time and always a great experience. never go anywhere else. they are the A team

Fast and courteous service as always.

Service was as expected, handled with respect and efficiency. I will continue to have my truck serviced here.

I went in knowing exactly what I wanted. Walk out with just that! Great experience.

It’s our third brand new car we have bought in 12 years Ryan the salesman has treated us so well that we keep coming back just to deal with him excellent salesman and excellent service will not go anywhere else or let anyone else sell us a car

A little lengthy in time for an oil change. Almost 2hours. But was nice enough to waive the oil change. Also installed Two filters which does not take a great amount of time. The service guy apologized for the delay.

From Mike Wilson in sales, to Jimmy, Derek Wilson and everyone else I dealt with were great!

Mike Keener made sure I was comfortable as a first-time car buyer. Signing papers was a little scary for me, as I had a lot of questions about what I was signing. At times I felt like I needed to sign without questions but overall it worked out.

I ordered my vehicle online and the process was so easy! Mike Keener was my sales representative and we is the BEST! He communicated with me during the entire process and was beyond thorough once the vehicle arrived. He stayed well past closing, on a Saturday, to go over all the bells in whistles in my Surburban High Country. Financing (Ken and Jeremy) was super easy! Dakota in service also deserves a shout out! Great job, Fellas!!

Brian Conn was very helpful and patient.

Our experience with the dealership was top notch. The only detractor to our overall experience was a couple of Trump supporting customers making unwanted and unsubstantiated comments while watching the TV news in the customer lounge. We felt so uncomfortable, we left the lounge and sat on the showroom. The dealership associates were sincerely sorry for our experiences. We are still very satisfied customers, but wonder why some people think they need to make disturbing comments in a lounge full of people who are just there to get their vehicle serviced. Being. a free country, we left the room… but wondered why some people can be so mean spirited.

My car had a flat flat tire. After getting spare on, I drove to Coughlin (no appt) and they were able to fix it that day. Great service.

The staff in the service department are always friendly and helpful with any questions or concerns

Charlie took great care of me like always!

Oil & filter changed done quickly

Polite and helpful

Always a pleasure, usually quick in

Nice relaxed, no pressure sales. Numbers were honest and truthful. Did not feel like I was being “sold to” in the process. Enjoyed working with Charlie.

Your service representative was very helpful and polite and negotiable about the work

The whole experience was so laid back and easy!

Great place

Always friendly, accommodating and very clean

Had an appointment and it still took almost an hour for them to start on my truck

I was charged $176.00 just to have the technician look at my truck. No diagnostic connection or anything! I will never return to COUGHLIN again! They permanently lost my business.

I love this dealership and service little expensive but I no the job gets done right

Service was done quickly and the employees were very friendly.

Fast and friendly . Took care of my problem with little to no down time

Jeremy was a pleasure to work with and he answered all our questions

Extremely satisfied with the service great crew!!!

Chris is the best! Very personable and represents the service department extremely well

Great customer service

Your dealership needs another trans. guy. My 2025 Blazer was there for a month waiting on repair. Your service rep Calib was great. Kept me informed on progress.

Fast courtesy service

No issues very nice group

Fast

I am 80+ years old and have been with this group over disappointment two that are closer to me. I have always been treated well. Prices for work done includes a senior discount .I have received trustworthy repairs. I sing their praises to all who will listen..

My service writer Caleb always goes above and beyond for his clients. The communication he provides is great, and never an issue. The dealership needs to realize that he does a wonderful job. Sometimes companies don't realize what type of employees they have. Well Coughlin has a good employee! Give this man a raise!

Everything was fantastic from the owner to the service crew to the finance crew. They did a fantastic job walking me through my new vehicle telling me what it does and how it works. Thank you coughlin motors.

The salesman I dealt with. Donald White he was very easy to talk to and had a very good personality. I would like to say thank you to Don.

Very good experience. Sales person was very knowledgeable and very thorough explaining the entire process. A++

Drive in, go have a couple cups of coffee in their waiting area(which is always clean and inviting), and as usual. Vehicle ready to roll in the time promised. These folks are family.

Derek Wilson goes the extra mile

Friendly and inviting but seems like it took forever

I have always been treated well at Coughlin's . Pricing is very good, work is accurate and complete' I can and do proclaim them to anyone where car care topic comes up.

The guys in the service dept treated me very well. They are very professional and helpful. Thank you guys.

Oil changer was slow. Started hour after my appointment.

I got an oil change and everything went smoothly and I did not have to wait long

Only had to deal with the dealership twice. But both times. It was very professional and efficient. They are very kind

Came in for a oil change, bought a new vehicle:)

Great service as always

They are like family. We get excellent service every time we go there.

Very easy and quick

Caleb B. has been my Service Advisor for a period of time and has always worked with my schedule to accommodate my vehicles maintenance needs. In addition, he keeps me informed/ up to date on the recommended services from GM. Everyone at the dealership is top notch... helpful and courteous!

Always prompt and friendly

awesome service every time

Friendly, competent and treated very well!

Jerry Mahon has always done a great job.

Service performed in a timely manner

Had my truck in for oil change, fuel filter and I ask them to fill up the tires. It has been cold and they lost air pressure. When I picked up the vehicle the air had not been added to the tires. Certainly not up to their usual high standards. Have always been very happy with their service. So just a little disappointed.

The best experience the salesman was great. You should give him a raise!!

Caleb got me checked in and the tech went right to work on my PU and everything was completed as needed and correctly. I drive almost an hour for them to service my truck and well worth it.

Great customer service by Caleb Burton in the service department

I drive out from Columbus because that's where my Equinox was purchased...but the more important reason is because I trust Caleb completely. I know he will advise me and carry out the work that needs to be done without tacking on unnecessary costs

Great as always

I’m very happy with Coughlin’s service department, I arrived for my appointment and was greeted promptly by a friendly service advisor that got the process moving quickly, the work was done quickly and I was back on the road.

Awesome ppl they take care of thier customers.

Very nice people so polite with everything

Everything was good as expected.